C&M Travel Recruitment specialises in recruiting for management and executive roles for many travel employers. Below are just a handful of senior, management and executive roles that we recruit for across the leisure, business and aviation sectors:
An Account Manager or Sales Manager or Regional Sales Manager will identify opportunities to increase revenue from existing customers. This will include building effective relationships that promote trust and co-operation between the customer and company, through a mix of face to face and telephone meetings. You may also negotiate annual contracts with existing accounts and ensure they fit with the business needs. You must have excellent customer service skills, be able to build and maintain relationships and be a strong negotiator. Generally these roles are field based so you must be highly motivated. These roles could be within a wholesaler, tour operator, airline, corporate travel company or one of many others.
A Branch Manager or Retail Travel Manager is responsible for leading, motivating and developing a team of travel consultants to achieve sales and targets whilst ensuring the efficient running of the shop. To become Branch Manager, you must have proven retail experience and experience of working to sales targets or have at least been in an Assistant Branch Manager position. The Assistant Branch Manager will deputise for the Branch Manager when necessary including assisting in payroll, motivating staff and ensuring branch reports are printed to schedule, whilst selling a range of worldwide travel products and ancillary products.
A Business Development Manager looks at the market place and identifies new business opportunities. Often this will include gathering market intelligence on customers, clients and competitors and generate leads for possible sales. This role is usually field based due to promoting the company products and you will often be presenting to key decision makers so you must be confident.
The Customer Service Manager or Customer Service Supervisor will be responsible for the running of the Customer Services department. This includes managing the team and ensuring all service delivery standards are met. Generally you must have previous customer service experience within a tour operator at supervisory level and a good command of the English language.
The Human Resources Manager covers all aspects of HR including employee relations, recruitment, job evaluations, staff transfers, implementing policies and procedures, employee disciplinarians and redundancies if necessary. You must also be able to give advice on employment law. Typically to become an HR Manager you must have a CIPD qualification.
The Marketing Manager is responsible for implementing strategic marketing plans to drive sales and ensure targets are met. This includes the monitoring of all campaigns and promotions and KPI reporting. The marketing manager will identify, recommend and plan for all marketing, promotion and communication activities.
The Operations Manager is responsible for the day-to-day running of the operations department as well as taking responsibility for identifying and implementing improved working systems and procedures within the department and in workings with other departments. You will also determine staffing requirements in advance of peak season, ensure workload is evenly distributed throughout the team and that sufficient staff are assigned to each area to meet deadlines.
The Project Manager will be tasked with coming into the business to implement any special projects that they are given. These projects can vary greatly and you will be tasked with ensuring good delivery of the project to the client in terms of quality, cost and timelines. You will also support the development and implementation of project methodologies and toolkits, and roll out the end results of the project across the business. Requirements include previous experience in handling projects in a multicultural environment, while MS Project is often desirable.
The Training Manager is responsible for the training and ongoing development for all staff within the organisation, from initial staff induction training to systems and product updates. The training manager will work closely with all managers to ensure training needs are met. Previous experience within a training role within travel and workplace training and assessment qualifications are essential.
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