Travel reservations can be within a variety of travel companies from wholesalers to hotels to cruise companies. Reservation Consultants, or Reservation Agents as they are sometimes called, tend not to be customer facing but will be on the telephone daily to customers booking all of their travel requirements - from initial enquiry through to closing the sale. To work in reservations you must have an excellent telephone manner and be able to meet and exceed reservation targets. C&M Travel Recruitment work with many of the major business and leisure travel companies across Australia to provide reservations staff solutions. There are a number of roles that C&M Travel Recruitment recruit for in the reservations sector, including:
Airline Reservations Consultant is a Reservations Consultant who books flights for customers, whether domestic or worldwide. You will also be required to deal with client changes and customer service issues. You are generally required to have a good knowledge of a CRS, either Galileo, Amadeus or Sabre, as well as a knowledge of nett and published fares.
A Cruise Consultant is a Reservation Consultant who specialises in cruise bookings. You will be booking worldwide and Pacific cruise holidays. This may also involve booking flights to and from the cruise departure points. You will also book day tours, excursions, hotels and other ancillary products if required. Cruising product knowledge is an advantage for this role.
Retail Reservations Consultants are responsible for making reservations for customers worldwide. You must have excellent worldwide knowledge in order to create tailor-made itineraries and book worldwide travel. You must also have strong worldwide product knowledge as well as experience in a CRS and knowledge of nett and published fares.
A Hotels Consultant is a Reservations Consultant who specialises in booking hotels and accommodation throughout the world. You will be expected to make recommendations in destinations and have good worldwide product knowledge. You will liaise with hotels for any special requests that the customers have as well as deal with cancellations and amendments.
A Reservations Manager is responsible for the team of Reservation Consultants or Reservations Agents. You will be responsible overall for the sales team and Supervisors, motivating them and driving them forward. You will ensure that the team meets and exceeds their sales targets and that customer service levels are maintained at all times. You will also be responsible for rotas, appraisals and the recruitment of new staff, as well as liaising with internal departments. You must be able to manage a large workload, have team leader or supervisory experience in a travel reservations environment and have excellent communication skills.
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