Our Differentiators

At C&M Travel Recruitment, we always endeavour to provide the highest quality of service to all of our clients, whether large or small. We have created the following recruitment service values for temporary and permanent recruitment to demonstrate our commitment to maintaining the highest standards of quality and integrity in the service we provide.

Permanent Client Service Promise

  • We make a first week telephone call with client and candidate to make sure both parties are happy
  • We also run a post placement follow up at a later date
  • We offer a replacement guarantee
  • We can offer advice and information about salary surveys and industry benchmarking
  • We offer HR advice from industry professionals
  • We are able to provide management information on spend and activity and offer regular review meetings
  • We endeavour to visit brand new clients (geography allowing) to glean your company's culture and objectives

Temporary Client Service Promise

  • It is our intention to check in on our temporary associates
  • We will always be in touch and keep you fully informed at a timescale agreed by you
  • We will always implement a quality assurance call within the first day of the temp starting to ensure all is well
  • We offer bespoke service level agreements
  • You will always have one point of contact. However we also operate a ‘buddying' system for when your main contact is out of the office
  • We can offer weekly client calls and a temp rebook service according to your needs - speak to your consultant for further details
  • We ensure that all of our temps are able to work legally in Australia
  • We are able to provide management information on spend and activity and offer regular review meetings


I would like to say a massive thank you to Hayley for all your assistance with recruiting staff for the UP Trips Contact Center.

From this experience I have found the standard of applicants from C&M to be fantastic. It has made my job a lot easier and I couldn't have done it without you!
Dean Robinson, Center Team Leader, UP Trips
Catherine and Bianca immediately got onto our request and within just two days we had three temps in the business, all of whom are excellent and doing very well. We will definitely be contacting C&M from now on for all temp requests. Bianca and Catherine always give us full attention and make the process very smooth.
Jill Lee, Recruitment Manager, Membership Travel Services, American Express
I have always found the service provided by C&M impeccable. They are helpful, efficient, dependable and professional.

They have a fantastic grasp of our company requirements and the candidates are suitably matched to the company values. C&M are always our preferred agency.
Jess Marsh, Recruitment Co-Ordinator, Virgin Holidays
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